EDUCATION

PhD  Business Administration,   Sun Yat-sen University (June, 2003), Guangzhou
BA    Economics(in Marketing), RenMin University  (June 1998) 

EXPERIENCE

Academic 
01/2012-present      Professor, school of Business, U. of Sun Yat-sen
12/2005-12/2011     Associate Professor, School of Business, U. of Sun Yat-sen
07/2003-11/2005     Lecturer, School of Business, U. of Sun Yat-sen

Oversea
02/2006-08/2006     Visiting scholar in USA, Cornell University

PUBLICATIONS

BOOKS
Scholarly Books

[1] Han, Xiaoyun and Wang Chunxiao(2003). The Relationship between Customer Satisfaction and Loyalty in Service. Tsinghua University Press, BeiJing.

Edited and Translated Book

[1] Han X. and W. Shen, 2009. Customer Relationship Management. Nankai University Press,Tianjing.
[2] Han X., P. Liang and Y. Yang, 2008(second edition). Customer Relationship Management in Exhibition. Chinese Business Press, Beijing.
[3] Han X., P. Liang and Y. Yang, 2004. Customer Relationship Management in Exhibition. Chinese Business Press, Beijing.

REFEREED JOURNAL ARTICLES (since 2006)

2011
[1] The influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China. Cornell Hospitality Quarterly, 2011, 52(3):321-332
[2] Han Xiaoyun, Li Yaoqi. Multi-Level Implications of Empowerment, Journal of Sun Yat-sen University(Social Science Edition), 2011, 51(5):169-178
[3] Han Xiaoyun, Xie Lishan, Yang Junfeng. Customer Empowerment and its Relationship with Service Fairness, Journal of Marketing Science, 2011,7(3):111-122
2008
[4] Service Loyalty: An Integrative Model and Examination across Service Contexts. Journal of Service Research, 2008, 11(1):4-25
[5] Xie Lishan, Han X. and Qiu L.2008. The Difference and Relation between Service Justice Value and Service Quality: Based on the Research of Restaurant Customer. Management Research of Sun Yat-sen University, 2:16-33.
2007
[6] Xie Lishan, Han X. and Gu B.2007. The Impact of Service Justice, Service Quality and Organization Image on Tourists Behavioral Intention: Based on the Research of Museum Service. Tourism Tribune, 12:51-58.
[7] Han Xiaoyun and Xie L.2007.The Impact of Service Justice on Customer Commitment. Modern Management Science, 11:15-19.
[8] Ling Q., Wang C., Han X. and Liu Y.2007. The impact of Organization Service Climate and Employee Emotional Work on Service Quality. Tourism Science, 5:32-39.
[9] Han Xiaoyun.2007.Prevent Customer Service Mistakes and Improve Consume Experience Quality. Modern Management Science,3:33-35.
[10] Chen Peiyao, Han Xiaoyun.2007. An Empirical Study of Customer Psychological Empowerment and Customer Quality, Satisfaction. Business Research, 2:193-197.
2006
[11] Han Xiaoyun, Li Dongmei. 2006. Customer Empowerment in Service Firms: An Example of Travel Agencies. Journal of China Tourism Research.
[12] Li Dongmei, Han Xiaoyun.2006. The Research of Customer Psychology Empowerment in Service Company. Guilin Tourism Academy Journal, 2:145-148.

OTHER PUBLICATIONS
Han Xiaoyun, Xie Lishan and Yang Junfeng.2010.An Empirical Study on the relationship between Customer Psychological Empowerment and Service Justice, Customer Attitudes. Proceedings of JMS Conference: Aug 2010.
Han Xiaoyun, Wang Chunxiao and Xie Lishan.2008. The Impact of Organization Climate and Group Empowerment on Employee Emotional Exhaustion and Work Performance. Proceedings of IACMR Conference: Jun 2008.Xie Lishan, Han Xiaoyun, Gong Jinhong. An Study on Customer Perceived Service Injustice in Chinese Hospitality Service, Proceedings-ICSSSM'08:5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, July 2008,indexed by EI.
Han Xiaoyun. An Investigation of the Relationship between Customer Empowerment and Service Evaluation. Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management, indexed by EI.

RANK AND AWARDS (partial list)

Excellent Paper Award in ten anniversary of Nankai Management Review, 2008, Nankai Management Review
2007-2008 Excellent Labor Union Activist, School of Business, Sun Yat-sen University

PROFESSIONAL

Research Funding (partial list)
Fundamental Research Funds for the Central Universities, 2010
National Natural Science Foundation, 2009
Guangdong Province Natural Science Foundation, 2005
Sun Yat-sen University Tongshan Foundation, 2004
Editorial Responsibilities

Other Academic Services

Reviewer of International Journal of Hospitality Management
Reviewer of Nankai Management Review
Reviewer of Management Journal
Reviewer of Jimei University Journal

Professional Associations

Conference Presentations (AOM, AIB and SMS only; other conferences omitted)
Han Xiaoyun, Xie Lishan and Yang Junfeng.2010.An Empirical Study on the relationship between Customer Psychological Empowerment and Service Justice, Customer Attitudes. JMS Conference proceedings: Aug 2010.
Han Xiaoyun, Wang Chunxiao and Xie Lishan.2008. The Impact of Organization Climate and Group Empowerment on Employee Emotional Exhaustion and Work Performance. IACMR Conference proceedings: Jun 2008.
Xie Lishan, Han Xiaoyun, Gong Jinhong. An Study on Customer Perceived Service Injustice in Chinese Hospitality Service, Proceedings-ICSSSM'08:5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, July 2008,indexed by EI.
Han Xiaoyun. An Investigation of the Relationship between Customer Empowerment and Service Evaluation.Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management, indexed by EI.

TEACHING (since 2006) 

Room Management (undergraduate-2006)
Customer Relationship Management (undergraduate-2006)
Customer Relationship Management（MBA-2006）
Room Management (undergraduate-2007)
Customer Relationship Management (undergraduate-2007)
Loyalty Management (undergraduate-2007)
Customer Relationship Management（graduate-2007）
Customer Relationship Management（MBA-2007）
Customer Relationship Management（graduate-2008）
Customer Relationship Management（MBA-2008）
Quantitative Research Method (graduate-2008）
Room Management (undergraduate-2009)
Customer Relationship Management (undergraduate-2009)
Customer Relationship Management (graduate-2009)
Room Management (undergraduate-2010)
Customer Relationship Management (undergraduate-2010)

University Service (since 2006)

Propagandist of Labor Union in School of Management of Sun Yat-sen University, 2004-present
Head teacher of 02/04 undergraduate students majoring in Tourism Hotel Management

Doctoral Advising & Dissertation Committee (since 2006)
Sun Yat-sen University
Advisor:

Committee member:      
Peng Jiamin(doctoral student major in Tourism Management of Sun Yat-sen University,2009)
Li Yaoqi(doctoral student major in Tourism Management of Sun Yat-sen University,2010)
External committee member for doctoral students at the following schools.