EDUCATION

PhD Business Administration，Business School, Sun Yat-sen University, Guangzhou(June, 2004)
DESS Foreign Trade, Institute of Enterprise Administration, Jean Moulin University Lyon Ш
Lyon, French(November, 1998)
CESMA MBA   Ecole de Management,  Lyon, French (November, 1990)
Bachelor  French Literature, School of Foreign Language, Sun Yat-sen University，Guangzhou(June, 1986)

EXPERIENCE

Academic

12/2006-present     Professor of Tourism and Hotel Management, Business School, Sun Yat-sen University

07/1999-12/2006    Associate Professor of Tourism and Hotel Management, Business School, Sun Yat-sen University

11/1992-07/1999     Lecturer of Tourism and Hotel Management, Business School, Sun Yat-sen University

08/1986-11/1992    Teaching Assistant of Tourism and Hotel Management, Business School, Sun Yat-sen University

Nonacademic

07/1990-10/1990    Assistant Manager, International Sales Department, Distribution Section, Group SCOA, Paris, French

10/1987-12/1987     Management Trainee, White Swan Hotel and Garden Hotel, Guangzhou, China
     
Oversea

08/2002-01/2003     Visiting Scholar of School of Hotel Management, Cornell University, USA

PUBLICATIONS

BOOKS

Scholarly Books

1.Xie Lishan and Wang Chunxiao (2004). The empirical research on the employee psychological empowerment and job performance in the service firm, Tourism Education Press, Beijing.

2.Shen Wenguo, Wang Chunxiao and Xie Lishan (2006), The impact of electronic and traditional service quality to the customer trust and loyalty, Sun Yat-sen University Press, Guangzhou.

3.Wu Xiaoyi, Wang Chunxiao and Xie Lishan (2006), The impact of the fairness of the restaurant salary management to the employee performance, Zhongshan University Press, Guangzhou.

Edited and Translated Book

1.Xie Lishan (2009), Hotel Promotion Strategies, Nankai University Press, Tianjin.

2.Xie Lishan (2008), The Human Resource of Travel Firms, Tourism Education Press, Beijing.

REFEREED JOURNAL ARTICLES (since 2006)

2009

1.Gong Jinhong and Xie Lishan. 2009. Unfairness in the Service Encounters: the Customer’s Viewpoint, Computer System Application, (6):114-119

2.Xie Lishan and Lin Xunliang. 2009. Impact of exhibition participant’s perception of service justice, customer value to their word-of-mouth intention. Journal of Marketing Science, 5(3):118-132 .

3. Xie Lishan, Gong Jinhong and Xu Zewen. 2009. Customers’ perception of unfair incidents in tourist services-Based on analysis of critical incident technique. Tourism Tribune, 9:67-72.

4.Xie Lishan, Peng Jiamin and Wang Shuai. 2009. The impact of Online Travel Reservation Website Customer s Perception of Relational Benefits on Customer Loyalty:The Moderating Effect of the Attractiveness of Alternatives. Tourism Science, 23(5):50-58.

2008

1. Xie Lishan, Shen Wenguo and Liang Xiaodan, 2008. Relationship between Service Justice and Customer Citizenship Behavior——An Empirical Study in Online Service Setting, Management Review, 6:17-24.

2.Xie Lishan, Han Xiaoyun and Qiu Lijun, 2008. An Empirical Study of Relationship between Service Justice Attributes and Service Quality Attributes, China Management Studies, 3(2):16-33.

3.Xie Lishan and Gong Jinhong, 2008. Causal Attributions and Customers Perceived Service Justice: An Empirical Study of Service Failure, Chinese Journal of Management, 5(6):903-911.

2007

1.Xie Lishan and Yi Tingting, 2007. Impact on Customers’ Satisfaction to Customers’ Service Justice Perception: A Study on Different Queue Configuration, Journal of Management Sciences, 5:40-47.

2.Xie Lishan, Han Xiaoyun and Gu Zan, 2007. The Impact of Service Justice,Service Quality and Organizational Image on Visitors Behavior Intention——An Empirical Study on Museum Service, Tourism Tribune, 12:51-58.

3.Xie Lishan and Li Jianyi, 2007. A Study of the Relationships between Tour Guides Service Quality and Tourists Trust and Behavioral Intentions, Tourism Science, 21(4):43-49.

4.Xie Lishan, 2007. The Impact of Organizational Justice and Trust on Staff Nurses Psychological Empowerment, Journl of Sun Yat-sen University Social Science Edition, 1:105-110.

5.Xie Lishan and Lin Xunliang. 2007. The study on empowerment from a relationship perspective—theory and model, Modern Management Science, 5:19-22.

6.Shen Wenguo, Xie Lishan and Zhang Xiujuan, 2007. The study of customer satisfaction forming mechanism in B2C electronic business context, Consumer Economics, 23（1）:48-51.

2006

1.Xie Lishan and Wang Ding, 2006. Service Quality of Virtual Tourist Community and Community Member Loyalty: An Empirical Study, Journal of Marketing Science, 2(5):72-82

2.Xie Lishan, 2006. The Antecedents and Consequences of Employee Psychological Empowerment in Service Firms, Nankai Business Review, 9(4):16-23.

3.Xie Lishan, 2006. An Empirical Study of Relationship between Empowerment Practices and Employee Psychological Empowerment in Tourism Enterprises, Tourism Science. 20(3) :53-60

4.Wang Chunxiao, Wu Xiaoyi and Xie Lishan (2006), A Longitudinal Study of the Effects of Employees Perception of Pay Fairness, Journal of Sun Yat-sen University Social Science Edition, 46(4):103-108
5.Lan Li, Eliza Ching-Yick Tse, Lishan Xie,2007. Hotel general manager profile in China: a case of Guangdong Province. Contemporary Hospitality Management,volume 19,(4):263-274

OTHER PUBLICATIONS

Xie Lishan, Li Dongmei and Yu Guoqing, 2008, The Confusion of Guangdong South-Lake Park, Management Case Study of Sun Yat-sen University, Economic Science Press.  

Xie Lishan and Li Dongmei Yu Guoqing, 2008, How the GZL International Travel Service Ltd Recreate Brilliant Future, Management Case Study of Sun Yat-sen University, Economic Science Press.

Xie Lishan and Zhang Chunlin, 2008, The challenge of the economic hotel, Management Case Study of Sun Yat-sen University, Economic Science Press.  

Xie Lishan, Li Xunliang and Zhang Simin, 2009, The virtue and anxiety of the ATM machine, Management Case Study of Sun Yat-sen University, Economic Science Press.

 

RANK AND AWARDS (partial list)

Second prize of 2nd Tourism Management Best Paper, Renmin university newspapers data center (independent author), November 2007

Three prize of 3rd National Scientific Research Review, the PRC Ministry of Personnel, November 2001

PROFESSIONAL

Research Funding (partial list)

Guangdong Natural Science Foundation (04009756), The Antecedents and Consequences of Employee Psychological Empowerment in Service Firms

National Natural Science Foundation (70572055), The Theory of Service Fairness and Its Applications

Other Academic Services

Reviewer of National Natural Science Foundation (since 2007)
Reviewer of National Ministry of Education Foundation (since 2009)
Reviewer of Guangdong Natural Science Foundation (since 2009)

Conference Presentations (AOM, AIB and SMS only; other conferences omitted)

Lishan Xie, Jiamin Peng, Wenguo Shen. Customer’s perceived service convenience and customer’ s service evaluation of the banks’ outlets. The 7th IEEE International Conference on Service Systems and Service Management, June 28-30, 2010, Tokyo, Japan

Jinghong Gong, Lishan Xie; Jiamin Peng. Unfairness in the Service Encounters: the Customer’ s  Viewpoint, 2009 International Conference on Service Sciences, May 14-15, 2009,Beijing, China

Lishan Xie; Xiaoyun Han; Jinghong Gong. A study on customer perceived service injustice in Chinese hospitality service, Service Systems and Service Management, 2008 International Conference，30 June - 2 July, 2008, Melbourne, Australia

TEACHING (since 2006)

Service Marketing (MBA, 2006-2010)
Exhibition Service Marketing (MPM, 2007-2010)
Hotel Management (graduate, 2006-2009)
Service Marketing and Service Management (graduate, 2006-2010)
Service Management (PH.D., 2008-2009)
Frontier Research of Tourism Management (PH.D., 2008)
Methodology of Tourism Management (PH.D., 2000-2009)
Tourism Service Management (undergraduate, 2006-2010)
Service Marketing, CRM, Service Quality Management, Marketing (EDP, 2006-2010) 

UNIVERSITY SERVICE (since 2006)
Department Heard of Tourism and Hotel Management Department, Business School, 1999.01-2004.10
Business School Award of Excellence, Sun Yat-sen University ,2003
Sun Yat-sen University Award of Excellence, 2004, 2007, 2009

DOCTORAL ADVISING & DISSERTATION COMMITTEE (since 2006)

External committee member for doctoral students at the following schools:
Tsinghua University
Zhejiang University
South China University of Technology
Xiamen University
Jinan University
Guangdong University of Foreign Studies